Shipping policy

Shipping Policy

Thank you for shopping at Khai's 3rd Dimension! Because our products are custom-made to order, we dedicate significant care and craftsmanship to every single piece. Please review our shipping guidelines below to understand how your order is processed, shipped, and delivered.

1. Domestic Shipping Only

We ship exclusively to addresses within the United States.
We do not offer international shipping, and we cannot ship to international freight forwarding addresses at this time.

2. Processing & Production Times

Because each item is uniquely custom-made, production times can vary. Standard production usually takes [INSERT ESTIMATED PRODUCTION DAYS, e.g., 3–5 business days] before your item is ready to ship.
Orders are not processed or shipped on weekends or major holidays.
You will receive a shipping confirmation email containing your tracking number as soon as your order leaves our workshop.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed clearly at checkout.
All delivery timeframes provided at checkout are estimates only. While carriers usually deliver promptly, delivery times are not guaranteed, and Khai's 3rd Dimension is not liable for carrier transit delays.

4. Title and Risk of Loss

Once your package is handed over to the shipping carrier (e.g., USPS, UPS, FedEx), the ownership and risk of loss transfer to you. We are not responsible for packages that are stolen after confirmed delivery or lost by the carrier. However, if your package arrives damaged, please see our inspection policy below.

5. Mandatory 3-Day Inspection Window

Please inspect your package immediately upon arrival. Because our pieces are custom-made, we enforce a strict timeline for shipping-related issues:

Damaged in Transit or Defective Items: If your order arrives damaged, broken, or incorrect, you must report it to us within 3 days of the carrier's tracked delivery date.
How to Report: Email us at khais3rddimension@gmail.com within this 3-day window. Please include your order number, a brief description of the damage, and clear photos of both the damaged item and the shipping packaging.
Resolution: If filed within the 3-day window, we will gladly provide a return shipping label and fast-track a replacement custom piece for you. Requests made after the 3-day window will not be eligible for an exchange.

6. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. We cannot change the shipping address once production has wrapped up and the shipping label is printed. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the additional shipping costs to re-ship the item.