Refund policy

Shipping & Exchange Policy

Shipping Policy

Domestic Shipping Only: We currently only ship to addresses within the United States. We do not offer international shipping at this time.
Order Inspection: Please inspect your order immediately upon arrival. Any shipping damage, defects, or delivery issues must be reported to us within 3 days of delivery (see below).

Return & Refund Policy

Because our products are custom-made to order, all sales are final. We do not offer returns or refunds under any circumstances.

Exchange Policy

Your satisfaction is incredibly important to us. While we do not offer refunds, we are happy to offer exchanges if you are dissatisfied with your custom piece, or if it arrived damaged.

To qualify for an exchange, you must adhere to the following strict timeline:

3-Day Notification Window: You must contact us at khais3rddimension@gmail.com within 3 days of the carrier tracking showing the package was delivered. This includes reporting any items that were damaged in transit, defective, or incorrect.
Condition: To be eligible for an exchange, the item must be in the same condition that you received it and in its original packaging. You will also need the receipt or proof of purchase.

How to Start an Exchange:

Email us at khais3rddimension@gmail.com within 3 days of delivery. Please include your order number, a brief description of the issue, and photos of the item (especially if it was damaged during shipping).
If your exchange is approved, we will send you a return shipping label, as well as instructions on how and where to send your package.
Important: Items sent back to us without first requesting an exchange will not be accepted.

Once we receive and inspect your original item, we will begin production on your replacement custom piece.